Design Your Fabric

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FAQ

If you have a question that isn’t answered below or you need help using the Design Your Fabric website , please contact us.

Order Basics
Is there a minimum order amount?

No, we have no order minimums, and an order starts at 1 yard.

Does your fabric prices include printing costs?

Yes, the fabric prices per yard include the cost of printing. There are no extra charges except shipping and taxes where applicable.

Can I print test samples?

Yes, you can print test samples. Please click here for an example on how to start creating your 1 yard sample.

Is there a maximum amount of fabric I can print?

We can print any amount of fabric that you require for your print, however; for orders over 25 yards we will contact you to discuss & confirm.

How long does it take to print and deliver my fabric?

On average, our production turnaround time for custom printed fabric is approximately 10 business days.

Shipping times will vary depending on your location and your chosen method:

Ground (Up to 5 business days)
Express (1-2 business days)

*Please note that Express shipping does not affect your order's production time(average 10 business days).

Do you offer bulk discounts?

We offer a 10% discount for purchases over 75 yards of your design on one fabric type.

What type of payments do you accept?

We process Visa, Mastercard or American Express credit and debit card payments.

Do you ship internationally?

Currently we ship to the United States & Canada.

Are returns accepted?

Since textile printing is custom and made to order, printed fabric is non-refundable.

We want our customers to have a pleasant and satisfying experience and we will do all we can to ensure you are happy with your final product. In regard to a defect in the fabric you have purchased, please contact us within 10 days of receipt of goods and be sure to include pictures of the defect in question. We will handle all requests on an individual basis. DYF does not cover shipping charges on returned material.

** Fabric sample booklets are also non-returnable.

Can I cancel or change my order?

Please contact us immediately to see if your fabric has been put into production. Any orders already printed cannot be cancelled, changed or refunded; however, shipping charges can be cancelled and refunded if your order hasn't been shipped.

What if my order is damaged in transit?

Once your order leaves our facility, it is in the hands of the transportation service. If any damage or delays occur it is your responsibility to contact the transportation company using the tracking number supplied to you. DYF is not liable for any damages that incur while in the couriers care.

Can I supply my own fabric?

You can supply your own fabric, however, we need at least 5-10 yards of fabric for testing and it needs to be rolled on a core. After the testing, we will let you know whether or not we can print on it.

Please note that in some cases we may decline to test a fabric because of our previous experience with that type of fabric.

Please contact us to discuss the details and pricing of this service.

Can I pick up my order at your office?

Yes, we do offer local pick up. Please email us to request customer pickup. We will email you when your order is ready for pick up. Our offices are open for pickup Monday to Friday 9:30am-3:30pm EST. Shipping charges will be refunded after the order is fulfilled and picked up.

My fabric is damaged, can I get a reprint?

Please note, there may be minor imperfections on your print due to the nature of digital printing.

Please contact us within 10 days of receipt of goods, and be sure to include pictures of the defect in question.

We will handle all requests on an individual basis.

Is the fabric shipped rolled or folded?

All shipments are sent folded, unless the order is over 10-15 yards and depending on the thickness of the fabric, it is then rolled on a core.

If your order is under 10-15 yards and want it rolled on a core, please email us with your order number and request. A surcharge for the core will apply.

Can I print large runs continuously?

DYF promises 10-yard increments continuously for repeating patterns. If your file is over 10 yards, it may be separated it at the 10-yard mark. This does not apply to a centre image.

Designing
What file formats are accepted?

We accept a JPEG & TIFF file formats. File(s) must be at least 150dpi resolution for print.

Will I receive a proof before my design gets printed?

Yes. After we receive your file(s), our prepress team will generate a digital low resolution proof file for review and will require your approval prior to printing.

Will my design print exactly as shown?

There are many reasons why it is difficult to perfectly colour match your design so that it exactly matches what you see on your computer screen. Customers are encouraged to order a test print sample to see what designs will look like on the fabric of their choice prior to printing larger quantities.

Fabrics
What fabrics do you offer?

We only offer and print with polyester fabrics.

Can I order a fabric sample book?

Yes. We have polyester fabric swatch booklet available which has a 4”x4”sample of each fabric we offer.

Can I provide my own fabric?

You can supply your own fabric, however, we need at least 5-10 yards of fabric for testing and it needs to be rolled on a core. After the testing, we will let you know whether or not we are able to print on it.

Please note that in some cases we may decline to test a fabric because of our previous experience with that type of fabric.

Please contact us to discuss the details and pricing of this service.

Polyester Fabrics
What is polyester?

Polyester is a type of synthetic fabric that is manmade and is commonly known as polyethylene terephthalate (PET). This type of fabric is known for its soft texture, lightweight, durability, wrinkle resistance, and abrasion resistance. Please click for more information on our polyester fabrics.

What is disperse dyes?

Disperse dye is a kind of organic substances that are free of ionizing group and are used to print on synthetic textile materials. They are water insoluble and have excellent wet and light fastness.

Is the printing permanent?

Disperse dyes is the most permanent for printing on synthetic textile printing. Once printed our fabrics will resist to excessive running and fading, and remain colour stable throughout the creative process. Disperse dyes is insoluble to water, however it will naturally fade over long periods of time.