Is there a minimum order amount?
No. Since the reactive dye process enables us to mimic a woven fabric at much smaller yields and costs, we have no order minimums and every order can achieve the same level of high quality printing with quick turn around times.
Do your fabric prices include printing costs?
Yes, the fabric prices per yard include the cost of printing. There are no extra charges except shipping and taxes where applicable.
Can I print test samples?
Yes, you can print test samples. Please click here for an example on how to start creating your 1 yard sample.
Is there a maximum amount of fabric I can print?
We can print any amount of fabric that you require for your print, however; for orders over 25 yards we will contact you to discuss & confirm.
How long does it take to print and deliver my fabric?
On average, our production turnaround time for a custom printed fabric is approximately 10 business days.
Shipping times will vary depending on your location and your chosen method:
Standard (5-10 business days)
Express (1-2 business days)
*Please note that Express shipping does not affect your order’s production time (average 10 business days).
Do you offer bulk discounts?
We offer a 10% discount for purchases over 75 yards of your design on one fabric type. The discount of 10% will be applied in the cart.
What type of payments do you accept?
We process Visa, MasterCard or American Express credit and debit card payments.
Do you ship internationally?
Currently we ship to the United States & Canada.
Are returns accepted?
Since textile printing is custom and made to order, printed fabric is non-refundable.
We want our customers to have a pleasant and satisfying experience and we will do all we can to ensure you are happy with your final product. In regards to a defect in the fabric you have purchased, please contact us within 10 days of receipt of goods, and be sure to include pictures of the defect in question. We will handle all requests on an individual basis. DYF does not cover shipping charges on returned material.
** Fabric sample booklets and colour maps are also non-returnable.
Can I cancel or change my order?
Please contact us immediately to see if your fabric has been put into production. Any orders already printed cannot be canceled, changed or refunded; however, shipping charges can be canceled and refunded if your order hasn’t been shipped.
What if my order is damaged in transit?
Once your order leaves our facility, it is in the hands of the transportation service. If any damage or delays occur it is your responsibility to contact the transportation company using the tracking number supplied to you. DYF is not liable for any damages that incur while in the couriers care.
Can I supply my own fabric?
You can supply your own fabric, however, we need at least 15 yards of fabric for testing and it needs to be rolled on a core. After the testing, we will let you know whether or not we can print on it.
Please note that in some cases we may decline to test a fabric because of our previous experience with that type of fabric.
Please contact us to discuss the details and pricing of this service.
Can I pick up my order at your office?
Yes, we do offer local pick up. Please choose local pick up when you are checking out. We will email you when your order is ready for pick up. Our offices are open for pickup Monday to Friday 9:30am-4:30pm EST.
My fabric is damaged, can I get a reprint?
Please note, there may be minor imperfections on your print due to the nature of digital printing.
Please contact us within 10 days of receipt of goods, and be sure to include pictures of the defect in question.
We will handle all requests on an individual basis.
Is the fabric shipped rolled or folded?
All shipments are folded and sent unless the order is over 10 yards, it is then rolled on a core.
If your order is under 10 yards and want it rolled on a core, please email us with your order number and request. A surcharge for the core will apply.
Can I print large runs continuously?
DYF promises 10 yard increments continously for repeating patterns. If your file is over 10 yards, it will be separated it at the 10 yard mark. This does not apply to a centre image.